Contact Us
Got a question or want to share feedback? We read every message and respond within 24 hours on weekdays.
Registered Office
284 Oak Place, Edinburgh, EH8 6TA
Responsible Play
If you need support related to gaming habits, visit our Responsible Play page or call the National Gambling Helpline: 0808 802 0133.
Support FAQ
Why can't I see my Flash Coins after refreshing?
Flash Coins are session-based and stored temporarily in your browser. Refreshing the page resets your balance to 5,000 Flash Coins automatically — that's by design. No progress is permanently lost because no real value is involved.
The game isn't loading — what should I try?
First, try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If that doesn't help, try a different browser or disable any ad-blocking extensions. Paparazzi Bot requires no plugins or downloads — it should run in any modern browser.
Can I request a feature or game type?
Absolutely. Send your idea to support@paparazzibot.com with "Feature request" in the subject line. Tomáš, our Lead Game Designer, reviews every suggestion.
How do I report a technical bug?
Email us at support@paparazzibot.com with "Bug report" in the subject line. Please include your browser, device type, and a brief description of what happened. We aim to investigate all reports within two business days.